Business to Business Terms & Conditions
• The Trade Discount Code is for use of the named business only. It cannot be used by any other person, including without limitation: individual employees, consultants or agents (in respect of their personal use) and/or any family member or friend of any employee, consultant or agent of the business named on the account\
• The Trade account is for the sole benefit of the business and the discount does not extend to personal purchases
• The Trade Discount Code is valid from 1st August 2026 until 31st July 2027. This is confidential and must not be made publicly available (whether via the internet or otherwise) and/or be divulged or shared with any other person.
• A trade account review of spend is conducted annually and measured on a full 12-month period. If the business does not meet their spend requirement to qualify for their associated discount within 12 months, the account maybe subject to a reduction in discount. Should you start mid-way through the 12-month period (1st August 2026 – 31st July 2027) your trade account will be renewed into the following year (1st August 2027 – 31st July 2028) in order to be measured across a full 12-month period.
• Trade Discount Codes can be blocked if the T&Cs are not adhered to\
• The Trade Discount Code must be presented for all purchases online, instore and over the phone\
• Offer is valid on full priced items only and cannot be used in conjunction with any other offer
• Minimum annual trade spend is £1,000 inclusive of trade discount and excluding VAT.\
• Any new trade accounts will become active upon the receipt of an initial trade order to the value of £500 RRP including VAT and before discount
• First purchase and Account set-up – To set up your account the B2B Team are required to place your initial purchase unless otherwise agreed by the B2B Team. Please email the B2B Team your required items over £500 RRP and your initial order will be placed for you. Although the application submission is approved, until this first order is placed your account set up remains incomplete\
• Your trade account is set up under a master invoice account (a main company account holding the business billing address). Each invoice account hosts customer account(s) – a specific account of an individual employee of the company. All customer accounts link to the main invoice account. Any employee who is authorised to make trade purchases will be required to be set up with a customer account under the invoice account in order for them to be able to transact
• To add any additional employees to your trade account please share this link with your colleagues and ask them to complete it to ensure they have a customer account created
• Please inform the B2B team of any employees leaving the business and any new employees requiring access to the trade discount, as these will need to be removed or added\
• The sharing of accounts is not permitted
• Once we have received your additional contacts and your first order is placed this will complete the set-up of your account. Following that we will issue you a unique Trade Code for your business which will enable you to make trade purchases on our website and in our UK stores
Purchases and Payment
• All orders are processed by the B2B team are on a pro-forma basis only unless otherwise agreed\
• Payment methods accepted are BACS and Credit Card. Gift cards, e-gift cards or manual cheques are not accepted.\
• All prices quoted (either via Trade department or on The White Company website) are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
• All goods are required to be paid for prior to despatch. Stock cannot be held or reserved without payment\
• Only purchases made on the trade account contribute towards the minimum annual trade spend\
• A maximum 20% discount will be applied on furniture, beds, mattresses, upholstery, branded 3rd party items (e.g. Le Creuset), advent calendars, hampers, made-to-order items, and for orders that are shipped to International destinations\
• Offer excludes daywear, gift wrap service, gift cards and e-gift cards\
• Offer not valid in The White Company clearance stores and concession stores\
• Offer only valid when order is placed through the website, UK retail stores and the UK business to business team or our Customer Services team \
• Unless otherwise agreed by The White Company, it is prohibited to stock or retail The White Company goods in the UK or overseas\
• Delivery is subject to stock availability and for large order enquiries, product availability will need to be confirmed by the B2B team before the order can be processed\
• Failure to provide correct delivery information including full delivery address and contact details could result in additional charges for collection and re-delivery\
• Purchases made online are limited to 99 items per product, where stock is available
Delivery service
UK standard delivery (3-5 days): FREE for orders to UK over £60, £3.95 for orders under £60\
Orders will be delivered Monday–Saturday (excluding bank and public holidays)
Next and nominated day delivery: £7.99 Free to UK addresses for orders over £200.00
Orders placed by 7pm Monday–Sunday will have next day available for delivery (excluding bank or public holidays)\
Gift boxes are available for nominated-day delivery but are temporarily unavailable for next-day delivery.\
Not available for remote postcodes
International: FREE for orders to Ireland over £60. Free for order to Europe over £75. Free for orders to Rest of World over £200
Delivery fees start at a minimum of £7, varying by region and ordering costs\
• Orders will be delivered Monday–Saturday (excluding bank or public holidays)\
• The White Company pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you
Furniture delivery: FREE
Stocked items will be delivered in 3–4 weeks and made-to-order items in 3–12 weeks\
Free furniture delivery to all UK mainland addresses\
Orders will be delivered Monday–Saturday (excluding bank or public holidays)\
Furniture, mirrors and large items cannot be delivered overseas\
View our Furniture FAQs\
Find out more about furniture delivery\
• Please note that the order recipient must be over the age of 18
International
Ireland standard delivery (10 days) – FREE
FREE for orders to Ireland over £60\
£7 for orders under £60\
Delivery within 10 days
Europe delivery (10 business days) – from £7
FREE for orders to Europe over £100\
We are doing everything to ensure orders arrive within their normal time frames, but some international deliveries may be delayed due to local government restrictions.\
Delivery fees start at a minimum of £7, varying by region and ordering costs\
Orders will be delivered Monday–Saturday (excluding bank or public holidays)\
The White Company pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you\
Furniture, mirrors and large items (over 53x43x31cm) cannot be delivered overseas
UK VAT is not charged on goods exported to a destination outside of the United Kingdom. 0% UK VAT has been applied on these sales, therefore these sales are not eligible for a UK VAT Refund.
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For Rest of World orders, the delivery cost is based on weight between £20-£40. Calculated at checkout\
We are doing everything to ensure orders arrive within their normal time frames, but some international deliveries may be delayed due to local government restrictions.\
Orders will be delivered Monday–Saturday (excluding bank or public holidays)\
The White Company pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you\
Furniture, mirrors and large items (over 53x43x31cm) cannot be delivered overseas
UK VAT is not charged on goods exported to a destination outside of the United Kingdom. 0% UK VAT has been applied on these sales, therefore these sales are not eligible for a UK VAT Refund.
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Remote UK postcodes (1–2 days additional delivery time)
Orders can be delivered to most postal areas in the UK, including Northern Ireland\
Due to carrier availability, certain locations may be subject to an additional 1–2 days' delivery time\
Find out more about remote postcodes
US Customs
Due to customs restrictions on total or combined orders to a single US address, if you are placing an order of over £2,000 please call our helpful Customer Service team on 020 375 89 222, who will be happy to help ensure your order gets placed and processed as quickly and efficiently as possible.
Returns
Returns are accepted within 30 days of receipt provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging. Further details are available on our website in accordance with our returns policy - Returns page.
Gift card & E-gift card
The White Company gift cards and E-gift cards ("Gift Tender") can be used or redeemed at any of The White Company stores in the United Kingdom and UK online (Subject to website terms and conditions). Gift Tender may not be used at The White Company's department stores and concessions for purchase, redemption or balance check. (E.g. Selfridges, Fenwicks, Elys, Harrods, Voisins etc.) or The White Company’s trade department.\
The trade department cannot issue refunds in the form of gift cards or e-gift cards.\
For more information on Gift card and E-Gift card terms and conditions please visit Terms & Conditions or phone Tel: 020 375 89 222 from the UK or +44 20 375 89 222 from outside the UK.
Contact Details
Business to Business
Tel: 020 7361 6969
Email: b2b@thewhitecompany.com
This is a UK business to business service only with international delivery available. Charges may apply. Please speak to one of our B2B specialists for further details.
All payments are in GBP.
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